F.A.Q

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in storage boxes designed to help you organize your home and office efficiently.

2. Do you ship internationally?

Yes.

  • United Kingdom: Free shipping on all orders.

  • Worldwide: Flat rate shipping of £7 per order.

3. How long does delivery take?

  • UK Orders: Usually delivered within 3–5 business days.

  • International Orders: Typically delivered within 7–14 business days, depending on the destination and customs clearance.

4. How long will it take to process my order?

Orders are processed within 1–2 business days after payment confirmation.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

6. What is your return policy?

We offer free returns within 30 days of purchase. Items must be unused, in their original condition, and returned with proof of purchase.

7. How do I request a refund?

Please contact us at info@dldsalesltd.shop with your order details. Refunds are processed to your original payment method within 5–10 business days after we receive the returned item.

8. Do you offer exchanges?

Yes. We replace items only if they are defective, damaged, or incorrect. Contact our support team for assistance.

9. Are there any additional fees for international orders?

International customers are responsible for any customs duties, import taxes, or fees required by their local authorities.

10. How do I contact customer support?

You can reach us via: