Refund policy

Return and Refund Policy

Store Name: DLD SALES LTD
Address: 30 Pound Road, Banstead, United Kingdom, SM7 2HT
Email: info@dldsalesltd.shop
Phone: +44 3330 148555

At DLD SALES LTD, we value your satisfaction and want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, we are here to help.

Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

  • Proof of purchase (such as an order confirmation or receipt) is required to process your return.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping costs for the original order are non-refundable (if applicable).

Free Refund Policy

  • We offer free refunds within 30 days of purchase.

  • No additional return shipping fees will be charged to you.

Shipping Policy

  • United Kingdom: Free shipping on all orders.

  • Worldwide: Flat shipping fee of £7.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item, please contact us at info@dldsalesltd.shop.

Contact Us

For any questions regarding returns or refunds, please reach out to our customer service team: